Terms of Service
When we say “Company”, “we”, “our”, or “us” in this document, we are referring
to Threadway Ltd.
When we say “Services”, we mean our websites, including threadway.com,
send.threadway.com, and any product created and maintained by Threadway Ltd.
That includes the Threadway app (all versions), Threadway Send, and the
Threadway Handbook, whether delivered within a web browser, desktop application,
mobile application, or another format.
When we say “You” or “your”, we are referring to the people or organizations
that own an account with one or more of our Services.
When you use our Services, now or in the future, you are agreeing to the latest
Terms. There may be times where we do not exercise or enforce a right or
provision of the Terms; however, that does not mean we are waiving that right or
provision. These Terms do contain a limitation of our liability.
If you violate any of the Terms, we may terminate your account.
- You are responsible for all content posted to and activity that occurs under
your account, including content posted by and activity of any users in your
account.
- You must be a human. Accounts registered by “bots” or other automated methods
are not permitted.
- For paid Services that offer a free trial, we explain the length of trial
when you sign up. After the trial period, you need to pay in advance to keep
using the Service. If you do not pay, we will freeze your account and it will
be inaccessible until you make payment. If your account has been frozen for a
while, we will queue it up for auto-cancellation.
- If you are upgrading from a free plan to a paid plan, we will charge your
card immediately or invoice you appropriately and your billing cycle starts
on the day of upgrade. For other upgrades or downgrades in plan level, the
new rate starts from the next billing cycle.
- You are solely responsible for properly cancelling your account. Within each
of our Services, we provide a simple no-questions-asked cancellation link.
Accounts can be cancelled by emailing
team@threadway.com.
- All of your content will be inaccessible from the Services immediately upon
account cancellation. Within 30 days, all content may be permanently deleted
from active systems and logs. Within 60 days, all content may be permanently
deleted from our backups. We cannot recover this information once it has been
permanently deleted.
- If you cancel the Service before the end of your current paid up month, your
cancellation will take effect immediately, and you will not be charged again.
We do not automatically prorate unused time in the last billing cycle.
- We have the right to suspend or terminate your account and refuse any and all
current or future use of our Services for any reason at any time. Suspension
means you and any other users on your account will not be able to access the
account or any content in the account. Termination will furthermore result in
the deletion of your account or your access to your account, and the
forfeiture and relinquishment of all content in your account. We also reserve
the right to refuse the use of the Services to anyone for any reason at any
time.
- Verbal, physical, written or other abuse (including threats of abuse or
retribution) of a Company employee or officer will result in immediate
account termination.
- Sometimes we change the pricing structure for our products. When we do that,
we tend to exempt existing customers from those changes. However, we may
choose to change the prices for existing customers. If we do so, we will give
at least 30 days notice and will notify you via the email address on record.
We may also post a notice about changes on our websites or the affected
Services themselves.
- Your use of the Services is at your sole risk. We provide these Services on
an “as is” and “as available” basis. We do not currently offer service-level
agreements for our Services.
- We reserve the right to temporarily disable your account if your usage
significantly exceeds the average usage of other customers of the Services.
We will reach out to the account owner before taking any action except in
rare cases where the level of use may negatively impact the performance of
the Service for other customers.
- We take many measures to protect and secure your data through backups,
redundancies, and encryption. We enforce encryption for data transmission
from the public Internet. There are some edge cases where we may send your
data through our network unencrypted.
- When you use our Services, you entrust us with your data. We take that trust
to heart. You agree that Threadway may process your data as described in our
Privacy Policy.
- We use third party vendors and hosting partners to provide the necessary
hardware, software, networking, storage, and related technology required to
run the Services. You can see a list of all subprocessors who handle personal
data for Privacy Policy.
- All content posted on the Services must comply with UK copyright law.
- You give us a limited license to use the content posted by you and your users
in order to provide the Services to you, but we claim no ownership rights
over those materials. All materials you submit to the Services remain yours.
- When you undertake a data transfer between accounts you are asserting that
you have the necessary permission to undertake this transfer and that the
receiving account is also licensed to publish these materials.
- We do not pre-screen content, but we reserve the right (but not the
obligation) in our sole discretion to refuse or remove any content that is
available via the Service.
- The Company or its licensors own all right, title, and interest in and to the
Services, including all intellectual property rights therein, and you obtain
no ownership rights in the Services as a result of your use. You may not
duplicate, copy, or reuse any portion of the HTML, CSS, JavaScript, or visual
design elements without express written permission from the Company. You must
request permission to use the Company’s logos or any Service logos for
promotional purposes. Please email us requests
to use logos. We reserve the right to rescind any permissions if you violate
these Terms.
- You agree not to reproduce, duplicate, copy, sell, resell or exploit any
portion of the Services, use of the Services, or access to the Services
without the express written permission of the Company.
We design our Services with care, based on our own experience and the
experiences of customers who share their time and feedback. However, there is no
such thing as a service that pleases everybody. We make no guarantees that our
Services will meet your specific requirements or expectations.
We also test all of our features extensively before shipping them. As with any
software, our Services inevitably have some bugs. We track the bugs reported to
us and work through priority ones, especially any related to security or
privacy. Not all reported bugs will get fixed and we don’t guarantee completely
error-free Services.
We offer Application Program Interfaces (“API”s) for some of our Services . Any
use of the API, including through a third-party product that accesses the
Services, is bound by these Terms plus the following specific terms:
- You expressly understand and agree that we are not liable for any damages or
losses resulting from your use of the API or third-party products that access
data via the API.
- Abuse or excessively frequent requests to the Services via the API may result
in the temporary or permanent suspension of your account’s access to the API.
The Company, in its sole discretion, will determine abuse or excessive usage
of the API. If we need to suspend your account’s access, we will attempt to
warn the account owner first. If your API usage could or has caused downtime,
we may cut off access without prior notice.
All Threadway products are software products provided as-is. Threadway is an
information management tool only and none of the material produced by Threadway
Ltd or Threadway software constitutes fire safety advice or design.
We mention liability throughout these Terms but to put it all in one section:
You expressly understand and agree that the Company shall not be liable, in
law or in equity, to you or to any third party for any direct, indirect,
incidental, lost profits, special, consequential, punitive or exemplary damages,
including, but not limited to, damages for loss of profits, goodwill, use, data
or other intangible losses (even if the Company has been advised of the
possibility of such damages), resulting from: (i) the use or the inability to
use the Services; (ii) the cost of procurement of substitute goods and services
resulting from any goods, data, information or services purchased or obtained or
messages received or transactions entered into through or from the Services;
(iii) unauthorized access to or alteration of your transmissions or data; (iv)
statements or conduct of any third party on the service; (v) or any other matter
relating to these Terms or the Services, whether as a breach of contract, tort
(including negligence whether active or passive), or any other theory of
liability.
If you have a question about any of these Terms, please
contact our Support team.